NOVACOM'S HeadOffice

600 MEBank Towers,
Milimani Road,
P.O.Box 49076 - 00100
Nairobi, KENYA

+254 20 273 1000


After Hours Support

Module Nairobi Mombasa Dar-Es-Salaam

PMS Front Office

+254 733 331143

+254 735 524810

+255 688 416161
PMS Back of House +254 733 331144 +254 735 524813 +255 688 416163
POS Software +254 733 331146 +254 735 524815 +255 688 416162
POS Hardware +254 733 331147 +254 735 524816 +255 688 416162

Feature Product


Maximise your online presence and target the global audience of corporate and leisure bookers.

Key Features :

  • •   Hotel bookable 24/7 in all channels
  • •   Rate Parity check from one screen
  • •   Comprehensive business reporting
  • •   Integrate your Property Management System for instant and real-time updates on all connected channels ... read more


The Suites of Products are adaptable to meet everyone's needs from international hotel chains and individual hotels to small guest houses, bed and breakfast establishments and boarding houses.

Products Overview :

Novacom News

20th February, 2014

InterContinental Nairobi selects MICROS products.

MICROS Materials Control is an all-inclusive procurement, inventory control and cost control system customized in order to meet the special needs and requirements of the hospitality industry. Coupled with the MICROS SUN Financials solution, a fully integrated, flexible e-business solution that extends across all modules, delivery of powerful management information is brought to a new level.

A haven in the city, InterContinental Nairobi is ideally located for business, close to the Parliament buildings and next to Kenyatta International Convention Centre. Select from a wide range of dining options, including grilled seafood al fresco on a stunning outdoor pool terrace overlooking Uhuru Park. If exploring is your aim, a range of shopping experiences include luxury malls and Masai open air markets, or for a real taste of Africa, visit nearby Nairobi National Park ...   read more

8th November, 2013

BEST WESTERN PLUS Creekside Hotel selects the MICROS suite of products.

Fidelio Suite8 is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations, from basic services to complete and luxury services. MICROS POS RES 5 is a cost-effective solution for the restaurant Point-of-Sale system needs. MICROS Materials Control centralizes inventory effectively ensuring better control costs, recipes management and purchase. These fully integrated and flexible e-business solutions coupled with MICROS SUN Financials, which extends across all modules, deliver powerful management information to the whole organisation.

Located on the bountiful Tudor creek, BEST WESTERN PLUS Creekside Hotel is an exclusive 100 bedroom hotel suited to the business and leisure traveller alike. With signature Swahili architecture and tailor-made furniture pieces, it is one of a kind at the coast ...   read more

1st November, 2013

Naro Moru River Lodge selects Fidelio Suite8.

Fidelio Suite8 is a fully integrated, flexible software package, designed to maximize the efficiency of hotel operations, from basic services to complete and luxury services. Other valuable Suite8 modules include : Homepage that presents a seamless experience for customers to make reservations from your hotel's website, Mobile Reporting that makes it possible for you to view the service reports and take the necessary actions in a mobile environment from your smart phone or tablet and Hotel Connector links several hotels, for example within a chain or co-operation, allowing synchronization and exchange of guest profiles, individual reservations as well as availability checks in connected hotels.

Naro Moru River Lodge is an austere cabin residence just south of the equator, in the heart of a small market town about 150 kilometers north-northeast of Kenya's capital Nairobi. This breathtaking mountain lodge is a quiet locale to have fun, be with family and friends, with easy access to Mt Kenya's peaks for climbing, hiking or trekking, biking and bird watching ...   read more

30th October, 2013

Sankara Hotel upgrades to the latest OPERA Hotel Management Software

OPERA PMS V5, the latest release of MICROS Systems' fully integrated enterprise solution, includes new features and components that utilize the industry's most advanced and sophisticated technology to deliver maximum flexibility and scalability and significantly expand the dimensions of this popular suite of hospitality software applications. OPERA Sales & Catering (OSC) introduces the ability to manage wholesaler blocks citywide conventions and sell limits for group bookings.

Sankara is dedicated to meeting the needs of its guests with the best possible personal service and facilities. A stay at a Sankara hotel can be whatever you want it to be and Sankara makes no compromises in providing an experience the guest will want to remember ... read more

18th September, 2013

Villa Rosa Kempinski opens with SIMPHONY and OPERA suite

OPERA PMS is a truly comprehensive software suite for property management and core central systems. Vision for OPERA is a reporting add-on to the OPERA Hotel Suite of products to allow for powerful reporting directly to Microsoft Excel. With superior customer relationship management, enhanced event management, and sales force automation, OPERA Sales and Catering is the sound platform for a successful banquet and sales operation. SIMPHONY is the premier enterprise enabled point-of-service (POS) solution system that links POS transactions and back office functions making even the most complex operations run smoothly.

Stay in the Luxury Five-Star Hotel Villa Rosa Kempinski. Located within the commercial centre of Nairobi, this hotel has 200 rooms and suites, the 88 the Pan Asian Restaurant, the Italian Bistro Lucca and Tambourin which is the Arabic Rooftop Lounge, in addition to Cafe Villa Rosa - All Day Dining restaurant, K Lounge and a Cigar Lounge ... read more

5th September, 2013

The Boma Hotel Nairobi selects Vision for OPERA

Vision for OPERA is a reporting add-on to the OPERA Hotel Suite of products to allow for powerful reporting directly to Microsoft Excel. Vision for OPERA can help you extract OPERA data directly into your pre-formatted Excel spreadsheet.

The Boma is designed to be a haven from the hustle and bustle of Nairobi and an ideal place for people from all over the world to come together. The 'O' in The Boma's logo, is a circle to symbolise a group of people meeting together. At The Boma Nairobi, you become part of a circle of humanitarian values and social responsibility ... read more

8th August, 2013

Baobab Hotel selects MICROS SUN Financials.

The MICROS SUN Financials solution will empower Baobab Hotel with a fully integrated, flexible e-business solution including integrated ledger and full multi-currency support.

Located on the world famous Diani Beach, The Baobab Beach Resort and Spa is set within 80 acres of tropical gardens, overlooking the Indian Ocean. An oasis of tranquillity and serenity, the Resort's picturesque location is nestled on a coral headland overlooking vast stretches of golden beach....   read more

After Hours Support

Of all the cost components associated with back office functions, inventory carries the greatest risk to an operator's long-term success.

MICROS myinventory simplifies store-level processes and optimises inventories, by providing purchasing, receiving, stock management functionality, along with full recipe and product costing capabilities at single or multiple locations across the enterprise thus maintaining stock in a cost-effective manner.

MICROS myinventory is a browser-based application that is part of the Enterprise product line. Since it is a hosted solution, zero installation is required at the store level, all functionality is accessed via a web browser.

Benefits for your restaurant

•   Reduced costly food expenses
•   Positive bottom line benefits and considerable cost savings
•   Shifting the focus from maintaining inventory to providing a great guest experience
•   Substantial savings from detailed inventory tracking
The myinventory application is optimized for use with MICROS 3700, 9700 and Simphony POS solutions.
For more information please contact us at

Your guests expect to be able to find everything they want online and find it fast - including competitively priced rooms and packages. The Suite8 homepage module is an easy to install Web booking engine that allows you to make the most of e-commerce and communication.

Homepage makes it easy for you and your guests :

Integrate Homepage on your website. Adjust the look and feel to suit the design, style and colours of your business
Allow guests to reserve their rooms commission free. Homepage adjusts the room availability in real time and processes the reservations in Fidelio Suite8
Send guests an automatic confirmation of the reservation
Advertise your seasonal promotions, such as Christmas offers for anyone who reserves in December
Suite8 Homepage benefits individual hotels by making them available in the World Wide and at the same time connects them with corporations, travel suppliers and portals, allowing them to conduct travel-related e-commerce: reservations, electronic requests for proposals and responses, including effective yield management.
Give your business a boost and your guests the convenience of booking online. Whenever and wherever they want.
For more information please contact us at

Spas are no longer just trendy, they are here to stay. Wellness is a way of life and it is fuelling the continued growth of the spa industry. To meet this demand, the number of day spas/salons, destination spas, wellness hotels and resorts has exploded. Increasingly, guests book hotels based on the quality of the wellness offering.

MICROS-Fidelio offers BellaVita that combines spa management technology, visitor management and POS systems into one comprehensive and integrated solution.

BellaVita is perfectly designed for wellness hotels & resorts, theme/fun parks, sports & fitness clubs, day spas & coiffeurs. And of course it takes care of every aspect of your business - sales, marketing, planning, billing, financial control and analysis.

BellaVita can be deployed as a stand-alone solution, but together with our Property Management System, it gives hotels a clear competitive edge.

For more information please contact us at

webHotel features a user-friendly website design and management solution that serves customised 'smart content' to customers based on their web origin, previous web history and preferences.

webHotel addresses every phase of the buying funnel, from initial travel research, through booking and even post-stay emails. The end result is a truly integrated web presence that drives revenue and makes hotels more competitive in the online world.

Benefits for your hotel

•   Deliver a superior online experience for your potential guests
•   Allow your customers to browse and book your hotel directly from your website
•   Create seamless customer communications to strengthen repeat business and drive more revenue
webHotel accesses your OPERA database via OPERA Web Services and provides security, system monitoring, disaster recovery, application monitoring and PCI Compliance.
For more information please contact us at